FAQs

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We offer the following shipping options based on your order value:

• Free Shipping: For orders over $50.00.
• Standard Shipping: $10.00 for orders under $50.00.
• Expedited Shipping: $20.00 for all orders.

How long will delivery take?

• Standard Shipping: 7-15 business days.
• Expedited Shipping: 3-7 business days.
  Please note that these times are estimates and may vary depending on your location and any unforeseen circumstances.

Which payment methods are accepted in the Online Shop?
We currently accept the following payment methods:

• PayPal
• Visa
• MasterCard
• JCB
• American Express

How secure is shopping in the Online Shop? Is my data protected?
Your privacy and data security are our top priorities . We use industry-standard encryption technologies to ensure your personal and payment information is secure. Rest assured that your data is protected, and we do not share or sell your information to third parties.

What is the order handling time?
We process all orders within 1-3 business days (Monday to Friday). Orders placed after 6:00 PM (EST) will be processed the next business day.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

Do you offer international shipping?
At the moment, we only offer shipping within the USA. We are working on expanding our services to international customers in the near future.